I seem to have quite a bit of dealing with JPJ this past two months..
First is to have a used CBU registered. The vehicle, a station wagon is listed as an Estate (the European term for station wagon). The people at JPJ does not seem to know that the two descriptions refer to the same type of vehicle. The dealer which sold the car has been trying to get the car registered for more than 6 weeks now. As of today, there is still no news. Apparently, the car has to be driven from Bangsar to Putrajaya for them to see, and then, they will decide whether there is some more documents required. For crying out loud, the car is already in the country, duty probably all paid.. what more is needed??
The second dealing with them is to get my wife's car ownership claim by the finance company canceled. The car loan is fully paid up, and the bank has already issued the release letter. In order to get the finance company's claim canceled, a 4 pages form has to be submitted, a declaration signed in front of a Commissioner of Oath, copy of IC, original release letter from the bank, and then submit the documents to JPJ. And, get this, it will take 3 working days to canceled the bank's claim. 3 days!!!
The JPJ Mission, as stated in their portal, is that 'change of ownership for individual will be done in 1 day'. Obviously, this is NOT happening at all.....
Is Malaysia heading towards nothing else but red tape for every single transaction? Is every single activity regulated by laws and procedures such that the individual civil servant is no longer required to spend an iota of energy to think? And they had a huge pay raise....
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